September 4, 2008
Vodafone criticised by The National Consumer Council
Giant mobile phone operator, Vodafone’s reputation for giving customers a fair deal has been called into question by The National Consumer Council (NCC). The NCC has stated that the mobile phone firm has effectively misled its customers by increasing its minimum call rates by 25%.
The NCC which has examined the terms of Vodafone customer contracts said that these customers were allowed to terminate their contract and not incur a financial penalty if the phone company hiked its prices by more than 10%.
But customers who contacted Vodafone in order to end their contracts because of exorbitant price rises were told that they would be charged. The NCC said that Vodafone were not being truthful to their customers. Vodafone recently criticised the European Union for seeking to impose a reduction in mobile termination charges.
Mobile industry watchdog Ofcom is seeking the views of consumers on the services and tariffs that are being offered by providers